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full time Room Attendant (Ontario)

at Jobs in Toronto in Toronto

• Efficiently cleans assigned number of rooms per day keeping within departmental standards.
• Ensures all assigned service areas are clean and tidy at all times including disposing of all rubbish appropriately.
• Ensures all assigned areas are kept clean, safe and hygienic.
• Ensures additional cleaning programs are undertaken as directed and to the performance standards required.
• Packs and replenishes trolleys to the required standard at the end of each shift, therefore minimizing lost time at the start of each shift.
• Ensures housekeeping trolleys are neat and tidy at all times.
• Advises Supervisor/Manager of any stock shortages, therefore minimizing delays in servicing rooms.
• Responds to guests and staff inquiries, requests and complaints in a prompt and courteous manner.
• Takes personal responsibility to ensure maximum guest satisfaction at all times.
• Places all soiled linen in appropriate storeroom as soon as removed from guest room.
• Ensures all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift.
• Secures guest rooms, ensuring all doors and windows are closed when room clean is complete.
• Completes start and finish times for each room cleaned on worksheet.
• Ensures all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk and ensure a high level of guest satisfaction at all times.
• Takes personal responsibility for equipment, ensuring it is operated correctly and secure at all times.
• Ensures grooming, hygiene and safety procedures are maintained according to Policy and Procedures.
• Maintains an up to date knowledge of all chemicals and cleaning products, and the correct handling procedures.
• Promotes and encourages a strong team work ethic.
• Attends departmental briefings, training, meetings etc. as directed by the Supervisor/Manager ensuring all relevant information is passed on.
• Strips and remakes beds with Fresh Linen in every room
• Empties wastebaskets and ashtray (if Used) -- replace ashtray in all smoking rooms
• Wipes all window sills, doors, and walls when needed, as well as light switches
• Vacuums every room. spot cleaning stains
• Dusts all furniture and fixtures -- including headboard, lamps, and desk mirror.
• Reports any maintenance issues including burned out light bulbs
• Wipes mirrors and all vanity fixtures down in bathroom
• Checks heating and air condition thermostat
• Makes sure alarm clock is not set for alarm
• Check under bed, drawers, and closet for left behind articles and or trash.
• Changes mattress pads, blankets, or bedspreads when needed
• Cleans and Sanitizes toilet -- and around toilet/behind toilet -- sanitizes showers and or tubs -- removes all mildew and soap scum
• Wipes down shower curtain -- replaces when needed
• Cleans sink and fixtures
• Removes all hair from bathroom floor as well as cleans bathroom floor with cleaning agent
• Restocks all terry, soap, glasses, comment cards, coffee and other room amenities
• Clean coffee pots when needed, - ensures pots are plugged in
• Vacuums hallways as directed
• Responsible for neatness and organization of housekeeping areas
• Responsible for replacing and reporting missing items in room such as remote control, do not disturb sign, and luggage racks etc.
• Remove trash to service area and place in trash can provided
• All dirty dishes or glassed need to be placed in bus tub in service areas
• Clean and sanitize phones -- make sure the card on the phone is in good shape -- replace if needed
• Arrange furniture following use by guests
• Deliver and retrieve items on loan to guests e.g. iron and ironing boards
• Ensure security of guest rooms and privacy of guests
• Perform rotation cleaning duties (e.g. steam clean carpets) as required
• Performs other duties as required

• A secondary school diploma is preferred
• 3-5 years of experience as a room attendant preferred
• Physical mobility and stamina required
• Ability to follow instruction
• Detail-oriented
• Professional attitude
• Ability to work independently
• Excellent time management skills
• Good communication skills are an asset
• Good organizational skills
• Workplace Hazardous Materials Information System (WHMIS) is an asset
• Strong customer service and troubleshooting skills
• Able to work well under pressure
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Professional appearance and manners
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Strong work ethic and positive team attitude

Please apply with your CV at

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Published at 14-12-2011
Viewed: 2598 times