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full time Technical Support Analyst / Quality Assurance Analyst

at Jobs in Toronto in Toronto

The Opportunity

The Technical Support Analyst/Quality Assurance Analyst will join our existing team and provide outstanding technical support and QA testing of Messageware software products in this full-time position.

The Technical Support Analyst/Quality Assurance Analyst is responsible for pre-sales and post-sales technical contact with customers including receipt of support requests, troubleshooting, escalation management, and problem resolution.

The Technical Support Analyst/Quality Assurance Analyst needs to be organized, and be able to manage time effectively in our challenging environment.

How to Apply

APPLY NOW! Applicants should submit their resume through the following link. Please no phone calls or faxes. Please submit by December 27 2011.

Navigate to the following link to APPLY NOW:



- Commitment to client service excellence
- Superior organizational, analytical and problem solving skills
- Excellent communication skills
- Ability to multitask and work independently or as team with minimal supervision
- Basic understanding of Internet protocols
- Working knowledge of Microsoft technologies
- Experience in a technical support role
- Graduate with a minimum 2-year College Diploma


- Working knowledge of Windows Server (2008 or 2003)
- Exposure to Exchange Server

Key Responsibilities

- Respond promptly to technical problems and questions of prospects and customers
- Manage multiple support cases simultaneously and provide regular progress updates
- Ensure that all support-related information including case history, contact information, and customer's environment are accurate and up-to-date
- Manage escalation and tracking of support incidents to senior analysts
- Technical assistance/advisory with pre- and post-sales accounts
- Delivery of support services including support training
- Testing of patches and new product releases
- System administration, including system maintenance, workstation support, Internet connectivity, and back-up procedures.
- Researching, designing, and maintaining all components of the documentation set, including onscreen help and user's guides.

The Company

We are a world leader of Microsoft Office Outlook Web Access software and have multiple products shipping worldwide in 20 languages. We are Microsoft Gold Certified Partner with over 10 years of customer service excellence. Our office is perched in the delightful surroundings of Mississauga.

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Published at 28-11-2011
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