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full time Customer Care Representative (Milton)

at Jobs in Toronto in Toronto

Pivotal Staffing is currently hiring for a Customer Care Representative to work for our client in Milton. The successful candidate will possess excellent verbal and written English communication skills .

Job Responsibilities:

Develop and maintain excellent relations with Distributors, Customers and other Departments within the organization to ensure complete service both internally and externally

Entry and/or verification, correction, of orders from multiples sources (fax, on-line, EDI) into the ERP system.

Follow up with Customers for pricing or delivery variances between Purchase Order and ERP system defaults and adjust order as necessary

Follow up with Logistics, revise customer orders, and inform customers on overdue sales order lines

Respond to and enter new contacts into CRM system on the following types of incoming customer telephone/email inquires, order status, changes, additions, deletes, price and stock information, general product questions, customer inquires and RMA requests into the CRM system

Qualifications:

Excellent Verbal and written English communication skills

College Diploma in Business Administration

Minimum 5 years experience in a Customer Support role

Minimum 2 years data entry experience.

Minimum 2 years experience with Microsoft Office applications including Excel, and Word

Well organized and ability to multi-task



We thank everyone for their interest however only those qualified will be contacted. No Phone calls please.
Please forward resumes to: http://www.maxhire.net/cp/?E5546D361D43717B7D551B2877561762482E

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Published at 13-11-2011
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