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full time Bilingual (EN/FR) Customer Service Rep

at Omcan in Mississauga

The incumbent is a high performer motivated by sales who delivers on their objectives, provides excellent service by understanding customers' needs, who enthusiastically supports change, who is reliable, flexible and punctual, who takes responsibility for their success, who actively seeks new challenges, and who can create a positive work environment.

To coordinate the order fulfillment process from receipt of an order through to delivery. Work as part of the Customer Service team conducting activities accurately, and within given time constraints and in adherence with company procedures. Interacts internally with departments, team members, Sales Representatives and Management.

Effectively handle all inquiries from customers and sales force including but not limited to:
• Efficient and accurate processing of all customer order requests, returns and inquiries.
• Ability to manage calls with various types of clientele effectively and professionally (demonstrating empathy) always with the customer in mind.
• Receive and process EDI and manual orders to resolve pricing discrepancies.
• Monitor status of orders, coordinate shipments with the warehouse, maintain inventory control information and track shipments.
• Interact with customers, sales and the supply chain team to resolve and communicate issues, changes, delays, product shortages and cancellations.
• Provide a quality and professional service to both internal and external customers.

• Bilingualism in English and French is mandatory.
• College degree or higher or minimum two (2) years' work experience in a customer service role with progressively more responsibility.
• Excellent interpersonal and communications skills both written and verbal.
• Proven proficiency in using Microsoft Office applications.
• Working knowledge of Order Processing Systems.
• Passion for Customer service and sales techniques.
• Ability to manage various files concurrently.
• Excellent interpersonal skills with proven ability to build solid relationships.
• Strong cognitive skills (listening, analyzing and interpreting of data).
• Time and priority management and organizational skills.
• Independent decision making and problem-solving skills.
• Ability to work effectively both independently and as part of a team.

• SAP experience.
• Contact center experience.
• Previous experience in a similar industry.

The shift for this position is 8:30am-5:00pm.

PLEASE NOTE: Only those selected for an interview will be contacted.

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Published at 27-08-2015
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