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full time Exchange Administrator/Technical Analyst (Toronto, ON)

at Jobs in Toronto in Toronto

Our new emphasis is that while it would be great to have Exchange 2010 expertise, we currently need resources with strong Exchange 2003 expertise also, in order to hit the ground running before they migrate to Exchange 2010.
Must know exchange clustering

Please see the attached report for details.

The 2 technologies below are mandatory.
• Microsoft Exchange 2003 / 2010
• Symantec KVS Enterprise Vault
Exchange 2010 Certification
Microsoft Certification *Certifications has been configured as Required on the Request Type. Certifications or Additional Certifications are required

Position Title — Exchange Administrator / Technical Analyst

Location — Downtown Toronto

Key Accountabilities:

Provide second level support for supported infrastructure products, sometimes facilitating support or troubleshooting efforts across various client support groups

Proactively maintain supported messaging systems to ensure maximum availability (e.g. monitoring, change implementations, compliance updates, etc.)

Ensure all escalated incidents are addressed in a timely manner — according to established process guidelines

Prioritize regularly in order to effectively and efficiently respond to business needs

Monitor change implementations, ensuring that any technical or operational problems, work flow issues, or service improvement issues are addressed and communicated to manager

Plan and schedule change request activities and implementations

Responsible for Incident Problem Management, along with Root Cause Analysis

Contribute to reporting obligations including trending, capacity, usage, and performance reporting

Participate and/or coordinate Disaster Recovery drills, and ensure lessons learned are incorporated into plans for real events

Research, recommend and/or implement “best practices” with respect to support and planning activities, thereby facilitating increased productivity

Collaborate with application owners or development teams to ensure compliance of supported servers

Conduct periodic audits of access privileges across all supported products

Participate in accomplishing team performance goals, and promote the concept of team building through daily interactions

Provide recommendations for process improvements

Resolve concerns or conflicts, or escalate to manager as appropriate

Job Requirements: (Knowledge/ Experience):

Microsoft Exchange 2003 / 2010

Windows PowerShell


Operating System Platforms — Windows Server 2003 / XP / Server 2008 / Windows 7

IT Standards, Methodologies, CMM audit requirements

Networking standards

Microsoft Office Communicator 2007

Microsoft Lync 2010

Cisco IronPort Appliances

Blackberry Enterprise Server 4.x / 5.x

Symantec KVS Enterprise Vault

Compliance Accelerator / Discovery Accelerator

Microsoft Outlook 2003 / 2007 / 2010

Cisco Unity Server

Lyris ListManager

Microsoft SQL Server knowledge would be an asset

Required Skills/ Competencies/ Attributes:

Personal Development Coaching

Excellent analytical and problem solving skills

Coordinate and participate in cross training initiatives

Assume initiative in the management of personal skills and career development

Continually enhance skills and builds knowledge in all aspects of current role

Provide direction, expertise, feedback, coaching and development to build the capability of junior team members

Assist with the coordination of training initiatives to ensure technical growth within the team

Must have or further develop the ability to effectively communicate with all levels of the organization — technical or business


Exchange 2010 Certification

Required Accreditation(s):

Exchange 2010 certification

Special Conditions:

In addition to regular work hours, overtime may sometimes be required

Shift rotations — Day, Evening, Night

§ Candidate will periodically be on-call over a weekend (compensation provided)

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Published at 10-10-2012
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