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full time IT Infrastructure Support Analyst (French & English) (Toronto)

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Click here to apply for this IT Infrastructure Support Analyst Job (Toronto, Ontario, Canada)

Toronto, Ontario, Canada

Job Code: #902
Title: IT Infrastructure Support Analyst
Job Location: Toronto Ontario

Job Description:

Department: Responsible for the development, implementation, and support of all business systems in a Microsoft-Centric environment.

The Role: Be part of a small team that handles business issues and opportunities, incident management, tracking and response, and enterprise level system monitoring -- focus will be on 2nd line resolution and Infrastructure projects. There will be lots of variety and a lot of opportunity to continually learn new technologies.

- Work in virtualized Cisco UCS environment -- support network related, mobile and VOIP functions
- Manage Security and risk mitigation for projects and provide technical support in MS Windows Enterprise 7 infrastructure environment
- Image creation using ghost or SCCM
- Configure/monitor, troubleshoot/maintain/use: VPN, bandwith utilization, internet usage, routers & switches, Solarwinds, Cisco Networking and networking assistant, LAN / WAN (MPLS) / Wireless, DNS /DHCP /Active Directory, SAN storage/NAS / Backups and DRP, Desktops/Laptops, Exchange 2010 / BES / ActiveSync / Blackberry and other mobile, Firewall, VMWare ESXi / VMView, terminal server, Print servers / File servers, New software rollouts

Overall time spent:

1. 30% - Helpdesk/Desktop Support

2. 10% - Phone Support

3. 30% - Server

4. 30% - Network

- Diploma or degree in an IT discipline and 5 years experience would be ideal
- Bilingual (English and French) -- a strong asset
- Business Process experience with primary focus on distribution systems ie --sales reporting
- Experience working with:

o Highly virtualized environment

o Fibre and iSCSI technologies

o SQL, Exchange, AD, Win7, 2k8 Server, Cisco UCS (nice to have)

o Proven experience in creation and maintenance of EDI mapping software
- Able to present and clarify requirements, expectations, and ideas to internal project teams or clients


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Published at 10-10-2012
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