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full time Mobile Technical Support Specialist (Thornhill)

at Jobs in Toronto in Toronto

CAA South Central Ontario has been successfully servicing our members and customers for over 100 years. Our vision is to be Canada's leading membership organization, consistently exceeding our members' expectations.
Our high quality of service can only be achieved through our employees and ability to leverage technology to enhance our member experiences. We insist on growing enthusiastic people who have a proven ability to provided exceptional experiences to our members, customers and employees.

Key Responsibilities

• Track the location of department equipment such as Mobile Data Computers (MDC), Mentor Rangers, Mentor BBX's, Radios, keyboards, etc.
• Co-ordinate the repairs of such items and notify Supervisor of the need for upgrades or replacements
• With Supervisors approval, place orders for necessary equipment
• Assists where possible with the installation and testing of equipment in facilities or tow trucks and branch locations (hubs).
• Assess where improvements could be made to existing systems in order to increase productivity or ease of operation. Submit recommendations to Manager, Club Technology for project analysis.
• Forecast needs and recomemend changes to improve coverage and performance in the area of Dispatching such as Digital Dispatch, Paging, OnScene Solutions, VPN, Web based call processing, Service Vehicle Devices, and GPS.
• Create requirements documentation and scope analysis for the development, testing, installation, maintenance, and training of new automated applications.
• Train Operations Reps in the use of automated applications so that they are able to train their facilities
• Maintain multiple business critical tables and databases, which day to day operations depend on to provide Road Service to our members in a timely manner. Such applications are AutoSpot, SmartSpot, Call Reasoning, Contractor Network Pay Rate Tables, ERS Alert Flags, MRTS, Facility files, Digital Dispatch, AutoETA, Auto Member Notification, Phone Ahead etc..
• Provide Quality Assurance by designing and testing new applications (InTow Manager, Internet Call Clearing, Bell Mobility Locator and Campana releases or bundles for functionality. Ensure problems or bugs are reported appropriately to IT and/or suppliers.
• Conduct investigations, in conjunction with IT, into problems with systems (File Servers, Radio Frequencies, E-mail outages and Digital Communications) to determine the nature of problems, assess possible causes develop and implement solutions.
• Maintain a log of all problems and related systems issues and addressing consistent failures and unresolved issues to Supervisor, Club Technology.

• Provide technical support to department trainers in the form of documentation, consultaion, instruction, advice, and assistance with all new or enhanced applications within ERS Road Service
• Schedule and conduct application training by providing "refresher courses" as appropriate, for Automotive Services associates on such things as AXIS releases, MRTS, AARS applications, SmartSpot, AutoETA, Call Reasoning, Contractor Network Pay Rate Tables, etc
• Attend off-site locations such as contractor sites and travel stores as to install and conduct training on the use of dispatching systems like OnScene Solutions, VPN, Web Call Processing, etc
• Training of new department staff.

• Knowledge of computer hardware and applications, radio frequencies, internet / web technologies and telephony systems, Mobile devices and associated operating systems.

If you are interested, please apply through the Careers section of our website at We thank all applicants, but only those qualified will be contacted.

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Published at 21-09-2012
Viewed: 635 times