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full time Bilingual Help Desk Analyst (Toronto North York)

at Jobs in Toronto in Toronto


6 month contract

Title:

Bilingual (English/French) Help Desk -- Level 1

Overview:

Are you a highly motivated, passionate about their work, as well as customer service focused? Would you like to work for a large international consumer products company? If so than our multi-national client is just the place for you!


As a member of this dynamic team you will be providing first level support in both English & French to all members for the organization's end user base.


Things you need to have:

- Bilingual (English/French) - (2-3Y)

- Strong knowledge with Microsoft Windows / Microsoft Office - (3-5Y)
- Help Desk experience - (2-3Y)
- Excellent Communication skills

- Ability to work independently, as well as being a strong team player


It would be great if you also had:

-Networking concepts/protocols - (1-2Y)

- Knowledge of Microsoft SQL -- (1-2Y)

- Knowledge of Remote/VPN connectivity - (2-3Y)

- Experience supporting mobile devices

What you will be doing:

As part of the front line you will provide extensive support for the sales team (hardware imaging/replacement, CRM database management, and application support). You will ensure that all client queries and concerns are responded to or escalated to technical support in an effective and timely manner.

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Published at 21-09-2012
Viewed: 372 times