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full time IT Operations Manager (Waterloo/Kitchener)

at Jobs in Toronto in Toronto


LookSmart is seeking an experienced and passionate individual to lead our Operational IT capabilities.

The role involves managing the 24x7 applications and infrastructure of one of the largest advertising networks in the world -- processing billions of queries per day on a complex, globally-distributed system.

This position is hands-on -- you must be experienced and skilled in directly administering large-scale, complex IT operational environments -- especially high-availability web and data environments.

Success in this role means:

Evolving our Operational IT environments and capabilities to world-class levels
Developing and delivering maintainable systems & processes that meet business objectives
Enabling the business to meet goals that move the business forward
Working effectively to build relationships with other teams and business partners
Responsibilities:

Provide vision, leadership, and oversight to all aspects of IT Operations
Hands-on administration of operational environments, technology, and tools
Perform strategic and tactical planning, development, evaluation, and coordination of IT Operations
Manage enterprise operations to budget, schedule, scope, and quality guidelines
Establish & evolve standards, processes, and policies for IT operations & infrastructure
Proactively manage & evolve the availability, scalability, performance, and efficiency of our platforms
Ensure compliance with legal, security, privacy and governmental rules and guidelines
Manage across all IT operational domains including project management, financial analysis, incident management, system design & rollout, applications deploys, and senior strategic sessions
Manage service and equipment providers, contracts, negotiations, provisioning, and all IT assets
Minimum Qualifications:

10+ years information technology experience
7+ years in IT leadership roles in large-scale, high-volume, high-tech, IT Operations environments
4+ years of direct IT management experience
Proven sysadmin abilities (telecommunications, networking, servers, apps, etc.)
Proven ability to effectively manage IT teams and projects (local and remote), using limited, available resources to overcome obstacles, meet deadlines & budgets, and accomplish business goals
Solid understanding of data center operational management, network and system architecture, metrics, escalation procedures, Configuration Management, runbooks, etc.
Experience managing 100+ Linux/Solaris servers in a high-volume, high-availability production environment under 24x7 support
Deep understanding of networking, routing, switching, 802.1q, and core network services like DNS, SMTP, SNMP, NFS
Solid experience with large scale, in-house virtualization (OpenStack, KVM, VMware, etc.)
Solid understanding of infrastructure provisioning, and configuration management software and CM automation via tools like Puppet, Cfengine2, shell scripting, FAI, etc.
Proficient problem analysis, measurement & monitoring, and process methodology skill sets
Ability to provide effective customer service personally and through IT staff management
Ability to quickly diagnose and troubleshoot problems under time pressure
Strong coaching, mentoring, people management , and influencing skills
Preferred Qualifications

Experience with Cisco networking: Nexus, Catalyst, ASA
Big IP F5 experience
Experience with active-active configurations and related fail mode management and remediation techniques
Experience with enterprise data systems, including RDBMS & NoSQL (esp. Hadoop), data warehousing, datamarts, ETL, OLTP, OLAP
Previous experience in ISP, search engine or similar high volume traffic company
Software development experience
To apply please send cover letter and resume to the address above

LookSmart is an Equal Opportunity Employer. LookSmart offers competitive salaries, excellent benefits, and an employee stock purchase plan. LookSmart is hiring people for many different positions. To see a full list of our job opportunities please visit our website: http://www.looksmart.com/working-at-looksmart.

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Published at 17-09-2012
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