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at Jobs in Toronto in Toronto

Help Desk Specialist (IT)


• Install and configure hardware and software for end users

• Receive and log user problems and provide end-user technical support - 1st level diagnostics and troubleshooting

• Correct software problems, printers, network and remote connectivity, and resolve day-to-day email, phone, blackberry devices, data security and in-house software related issues

• train end users on various software applications

• Work on-call during evenings and weekends as required


• Basic knowledge of Active Directory (Windows)

• Sound knowledge of Wireless Technology i.e. mobile, WLAN

• Basic knowledge of Network Protocols -- i.e. TCP/IP, POP3

• Good understanding of computer hardware, including assembling and running cables and wiring

• Excellent troubleshooting skills and project management skills

• Sound understanding of manufacturing business processes

• Valid Driver's license

• Able to lift up to 30lbs unaided


• Post secondary education in Information Technology or equivalent combination of education and experience

• 1-3 years related experience in end user technical support

• Thorough understanding of Microsoft Windows Server and desktop operating systems software including; Windows XP, Vista and Windows 7

Please send word format resume.

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Published at 05-09-2012
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