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full time Bilingual Mandarin/English Help Desk (Richmond Hill)

at Jobs in Toronto in Toronto




One of our clients located in Richmond Hill is looking to add a Bilingual English/Mandarin Helpdesk Analyst to their team. Join one of Canada's largest privately owned and operated IT services providers - you can expect a competitive salary, great benefits and a company that is invested in your growth!

In this job you will be working as a Frontline Product Specialist, providing call triage for inbound communication from customers, via phone and email. You will provide first level resolution where possible, and escalate more advanced issues to the correct Customer Support Focus Group.

You will bring at least one year of Customer Support experience with hands on experience in using Microsoft and UNIX operating systems. You will have an understanding of network topologies, SCSI transport concepts, and experience with Microsoft Word / Excel. You possess impeccable communication skills in both Mandarin and English, and are comfortable working Monday-Friday, 8pm-4am to support the Asia/Pacific Region.

If the above description sounds like you, please reply to this ad with a copy of your resume. Please note that although all candidates will be considered, only those who meet the qualifications will be contacted. No phone calls please.

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Published at 22-07-2012
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