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full time Application Support Specialist (Oakville)

at Jobs in Toronto in Toronto

The successful candidate will join our collaborative team of business-focused technology professionals. We value business partnerships, expertise and agility to deliver, support and promote technology services. This role will work with internal and external resources to develop custom solutions and reports, modify existing solutions and reports, as well as troubleshoot and maintain Microsoft Dynamics - and other enterprise applications. With continual improvement in mind, you will provide high-quality technical support, administration, and systems management on-going. The incumbent will be expected to exercise standard engagement and project management principles with internal and external parties to ensure delivery of quality and value.

Additional Responsibilities:
• Act as technical expert for all Microsoft Dynamics -- GP customization, module implementation, and upgrade projects
• Liaison for solution generation for other business related technical challenges
• Ensure they remain a subject matter expert by staying abreast of Dynamics/ERP marketplace changes, products, and technologies
• Accurately maintain documentation of technical requirements and solution design
• Monitor and manage incident and service requests through Incident Management system
• Assist in the management of 3rd party vendors, consultants, and contractors

Required Skills and Qualifications:
• Microsoft Dynamics - GP experience with a focus on integration, customization, and configuration is required
• Preference given to experience with Modifier/VBA, SmartConnect, Analysis Cubes, Smartlist Builder
• Microsoft SQL 2008, T-SQL, SSRS, SSAS, SSIS
• .NET Development experience (C#, VB.NET)
• Demonstrated problem solving and organization skills
• Post-Secondary Education in related field
• Excellent verbal and written English communication skills
• Up to 6 years' experience in related role
• Ability to convert non-technical requests into technical solutions, and ability to communicate and explain difficult technical terms in laymen's language

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Published at 22-07-2012
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